FAQs

Contact Information


If you log in to your account on the Wilson Portal, you can use the menu drop down to find the “Search” feature. Then, you can search your orders by different criteria and view the dieline for each tool.


Yes, each territory has a dedicated Sales person and CSR, if one if on vacation then there are people to help fill in during their absence.


We have full manufacturing capabilities at the St. Louis location and limited capabilities in our Toronto facility currently.

Ordering


Yes, we accept credit card payments.


If you are a current Wilson customer, you can request a quote from your account in the Wilson customer portal. If you are a new customer, please follow the “Request a Quote” button at the top right corner of our website to get started.


Yes, we can send invoices via email. Contact your sales rep for help in getting set up.


We can receive and read documents in .pdf, .ai, .eps, and .dxf.


Our standard terms are Net 30 or credit card at shipping.

Products


We carry paper 60/40, 50/50, thermal transfer/40, and paper lam/40. When testing your die, it’s important that we use the exact material you will be cutting in order to achieve the best results.


Sure thing! All of our tooling products are available to view on our website.


Yes, we can retool any other manufacturers product.

Sales Reps


You can find the link to log in to your Wilson account in the top right area of our homepage. If you haven’t set up an account yet, please contact your sales rep and they will help you set up your account.

Shipping


Yes! When an order is shipped, we can have an automatic email with tracking information sent to anyone in your company who needs it.


We use UPS, FedEx, USF Holland, and Axis Worldwide. However, we’re happy to work with whichever carrier you prefer.


Yes